At HVNR Health, we take great care to ensure that your products arrive safely, swiftly, and in impeccable condition. All orders are shipped with trusted logistics partners and include full tracking for peace of mind. A tracking link will be sent to you as soon as your order leaves our facility. Please check your spam or promotions folder if you do not see it immediately.
Delivery Times
– EU: 2–4 business days after dispatch
– Rest of the world: 3–7 business days after dispatch
Please note that delivery times may vary due to customs procedures, seasonal volume, or remote delivery locations. While we always aim for a seamless experience, HVNR cannot be held responsible for delays outside our control.
Shipping Rates
– EU: from 19 EUR
– International: from 38 EUR
Final shipping costs are calculated at checkout based on order size and destination.
If your package arrives damaged
Should your shipment arrive visibly damaged, we kindly ask you to:
- Photograph the outer packaging and product immediately
- Notify us within 48 hours at contact@hvnrhealth.com
We will then guide you through the next steps to ensure a smooth resolution.
At HVNR Health, we take pride in delivering products of exceptional quality. If, however, you wish to return an item, please review the policy below.
As our assortment includes both food items and non-food goods, each category follows its own return conditions.
1. NON-FOOD ITEMS
You are welcome to return non-food items within 14 days of receiving your order.
To qualify for a return, the item must be:
– Unused
– In its original condition
– Safely repackaged for transport
Partial returns are accepted for orders containing multiple items.
Return shipping costs are the responsibility of the customer unless the return is a result of an error on our part.
Please allow up to 14 days after the product reaches us for the refund to be processed.
2. FOOD ITEMS (HONEY, TEA, ETC.)
For the safety of all customers and in compliance with EU hygiene regulations, food items may only be returned under strictly controlled conditions.
A food item can only be returned if:
The packaging is 100% intact
The seal is completely unbroken
The product is unopened, unused, and undamaged
The original packaging is pristine
Once a food product has been opened, even partially, it is no longer eligible for return.
If your order includes both food and non-food items, each product will be assessed individually according to the corresponding rules.
3. HOW TO INITIATE A RETURN
- Contact our team at contact@hvnrhealth.com with your order number.
- Return the item using a trackable shipping method.
- Keep proof of postage until the refund has been completed.
The customer is responsible for return shipping fees unless the product delivered was incorrect or defective.
4. REFUND PROCESS
– Refunds are issued to the original payment method used at checkout.
– Initial shipping fees are non-refundable unless HVNR is at fault.
– Partial returns will result in a partial refund corresponding to the returned items only.
Welcome to HVNR Health. By shopping with us, you acknowledge and agree to the terms outlined below. We encourage customers to read these carefully to ensure a smooth and transparent experience.
1. Product Range
HVNR offers a curated selection of wellness and lifestyle products, including premium food items such as Manuka honey, alongside non-food goods. All products are handled, stored, and shipped in accordance with relevant regulations.
2. Pricing & Payment
All prices are displayed inclusive of VAT where applicable. Payments are securely processed through approved gateways to ensure a safe and effortless checkout experience.
3. Shipping & Delivery
We ship internationally using trusted partners. Delivery timelines are estimates and may vary. HVNR is not liable for delays caused by courier services, customs procedures, or unforeseen external factors.
4. Withdrawal & Returns
Returns must follow the guidelines outlined in our Returns & Refunds Policy.
– Non-food items may be returned within 14 days.
– Food items must be entirely sealed and unopened to qualify for return.
5. Liability
HVNR is not responsible for indirect losses, consequential damages, or allergic reactions. Customers are expected to review product information and ingredients prior to use.
6. Faulty or Incorrect Items
Should you receive an incorrect or defective product, please contact us within 48 hours at contact@hvnrhealth.com with photographs and order details. Our team will ensure swift resolution.
7. Contact
For any inquiries or support:
HVNR Health